Effective Date: 15/07/2025
Website: www.patnabites.com

At Patna Bites, we take great care in preparing and packing every order to deliver fresh and authentic Bihari snacks. However, if there is an issue with your order, please review our refund and return policy below.

1. Returns Eligibility

We accept returns only in the following cases:

  • You received a damaged, expired, or wrong product
  • The product was leaked, broken, or spoiled upon delivery

Due to the perishable nature of food items, we do not accept returns for reasons such as taste preferences, change of mind, or delay caused by courier partners.

2. Return Request Window

You must raise a return or refund request within 24 hours of receiving your order.
Any requests beyond this time frame may not be accepted.

3. Proof Required

To process your return or refund request:

  • You must share clear unboxing videos or photos showing the issue
  • The product must be unused and in original packaging

4. Refund Process

Once your claim is verified and approved:

  • Refund will be issued to your original payment method
  • Refunds will be processed and credited within 5-7working days

5. How to Raise a Request

To initiate a return or refund, contact us via email with:

  • Your order ID
  • Reason for return
  • Photos or video proof

📧 Email: contact@patnabites.com
We aim to respond within 24–48 hours

6. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened, used, or tampered food items
  • Complaints made after 24 hours of delivery
  • Minor breakage due to transit (unless the product is unusable)

7. Cancellation Policy

Orders can be cancelled only before they are shipped.
Once dispatched, cancellations are not allowed.

8. Contact Us

For any queries related to returns or refunds, feel free to reach out:
📧 Email: contact@patnabites.com
🌐 Website: www.patnabites.com